Attendee FAQs

Have a question about registration, technical sessions, or conference activities? We can help! Below we have answered some of the most Frequently Asked Questions about attending the SME 2021 Minnesota Conference.


The SME 2021 Minnesota Conference is an online, virtual experience April 13 – 15, 2021. Attend a new selection of on-demand keynote presentations and technical sessions beginning at 9:00 am CT daily. Join colleagues, presenters and moderators for coffee breaks during the day.

To download a copy of your registration receipt, please visit www.smenet.org, login to your SME account using your email and password, visit My Profile and view My Meetings. Click on View Registration to obtain a copy of your receipt. You may also contact SME Meetings at meetings@smenet.org or SME Customer Service at 303.948.4200 or cs@smenet.org with receipt/invoice inquiries.

Prior to the event, you will receive an email with additional information and a link to the SME 2021 Minnesota Conference program listing page, where you will be able to access the presentations and panels.

Prior to the event, you will receive an email with additional information and a link to the SME 2021 Minnesota Conference program listing page, where you will be able to click the desired session to access the prerecorded session or live event.
 

Sessions you have registered for will be available to access on the webinar platform for a week after the SME 2021 Minnesota Conference concludes.

After the event, the SME 2021 Minnesota Conference sessions you registered for will be available under the “Digital Content Access” section on your user profile on smenet.org.

Disable your pop-up blocker and enable Flash (most sessions require it). If you enabled Flash but still see an error message, try refreshing your browser. If you’re having bandwidth issues, use a hardwired Internet connection if possible. You will want to listen with a headset optimally.

Try refreshing your browser. Ensure your speakers / computer audio is activated. Use the Q&A box in each session room to ask a member of the support team for additional help. Contact Customer Service for help at: 303.948.4200 or cs@smenet.org.

Prior to the event, you will receive an email with additional information and a link to the virtual program listing page, where you will be able to access the presentations and panels.

Registration will remain open even after the virtual conference begins. Educational sessions will be recorded and available to access, so you won’t miss any valuable programming.

One-day registration is unavailable for the SME 2021 Minnesota Conference.

To edit your contact information, please visit www.smenet.org, login to your SME account using your email and password, visit My Profile and view My Contact Information. Click on Edit button next to either your address or phone number to edit your contact information. You may also contact SME Meetings at meetings@smenet.org or SME Customer Service at 303.948.4200 or cs@smenet.org with questions about updating your contact information.

Because the conference’s content will be recorded and accessible under your SME profile beyond the dates of the event, we are not offering refunds for cancellations. If you have extenuating circumstances, you may cancel in writing by emailing meetings@smenet.org or by mail to SME Minnesota Conference Registration, c/o SME, 12999 E. Adam Aircraft Circle, Englewood, CO 80112.

If you have additional questions, please contact SME customer service at 720.738.4085 or 1.800.958.1550 (US Only), or email SME Meetings at meetings@smenet.org.

If you have additional questions, please contact SME customer service at 303.948.4200 or 1.800.763.3132 (US Only), or email SME Meetings at meetings@smenet.org.

Don't miss this innovative virtual conference! Register Today